The Flavor of Freshness
Gourmet Sweet Botanicals
We strive to provide the best product possible, but if there are quality issues with any of the items upon arrival, please email us with your invoice# and photos of the product to begin the refund process.
**During the summertime, we suggest customers opt for the morning delivery services, so the package can deliver as soon as possible. That way they are not sitting in a hot truck all afternoon, which can cause the items to wilt before delivery.
Shipping Refund Policy
Once in a while, our shipping companies will have mechanical or weather delays and packages may be delivered a day late. These delays are unpredictable, and we have no control over them, but they do happen, as nothing is 100% guaranteed. Please place your orders with enough time to account for any delays that may occur. If your order is delayed more than 1 day, then we can either reship it on the next business day or we can refund the order for you.
We are not responsible for missed deliveries due to a business being closed or if the driver is not able to deliver due to a missing access or gate code. Please provide us with any special delivery instructions that the drivers may need to be able to deliver your order. If you have certain business hours, please choose the correct shipping option for your deliveries.
Please note: Overnight shipping service is not guaranteed during peak and holiday seasons. Please check the UPS and FedEx websites for any updates, and place your orders with enough time to account for any delays.
Please email us at email@example.com if either of these problems occur.